btbet Privacy Policy

btbet is a PAGCOR-regulated online gaming platform accessible at btbet.ws, offering sports betting, live casino games, slots, bingo, fishing games, and other interactive entertainment products to eligible players in the Philippines. For the purposes of the Philippine Data Privacy Act of 2012, btbet acts as the Personal Information Controller with respect to the personal data processed through this platform.

btbet is committed to handling all personal data in a manner that is consistent with the principles of transparency, legitimate purpose, and proportionality as mandated by Republic Act No. 10173 and the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected, processed, and stored in connection with your use of the btbet platform, including but not limited to:

• The btbet website at btbet.ws and all associated subdomains;
• The btbet mobile-optimised interface accessible via any browser on your smartphone or tablet;
• All customer support communications initiated through live chat, email, or other support channels;
• All financial transactions conducted through the platform, including deposits and withdrawals;
• All marketing and promotional communications sent by btbet to registered players.

This Policy does not apply to third-party websites or services that may be referenced within the btbet platform. btbet is not responsible for the privacy practices of third-party game providers, payment processors, or any other external service whose privacy practices are governed by their own policies.

btbet collects the following categories of personal data from players and prospective players:

btbet does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where strictly necessary for identity verification purposes (e.g. a photograph on a government-issued ID submitted during KYC). Such data is processed solely for the stated verification purpose and is not used for any other purpose.

btbet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions;
• Automated collection: Technical data gathered automatically when you visit or interact with the btbet platform, including IP address, device identifiers, browser information, and behavioural data collected via cookies and similar technologies (see Section 8);
• Third-party sources: Identity verification data received from licensed KYC service providers and fraud prevention agencies engaged by btbet to fulfil its AML and PAGCOR compliance obligations;
• Payment providers: Transaction confirmation data from payment processors including GCash, Maya, GrabPay, BPI, BDO, Metrobank, and card networks, strictly as required to process your financial transactions.

btbet processes your personal data for the following specific, declared purposes:

• Account management: To create and maintain your btbet player account, authenticate your login sessions, and provide you with access to the platform's services;
• Identity and age verification: To verify that you are at least 21 years of age and eligible to participate in online gaming under Philippine law and PAGCOR regulations;
• Financial transactions: To process deposits into your btbet wallet and to execute withdrawal requests to your registered Philippine payment accounts;
• Regulatory and legal compliance: To fulfil btbet's obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA) of the Philippines, and the Data Privacy Act of 2012, including the maintenance of transaction records and reporting to relevant authorities where required;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct on the platform;
• Responsible gaming: To monitor gaming behaviour patterns and identify indicators of problem gambling, enabling our responsible gaming team to intervene appropriately and offer support where needed;
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of support interactions for quality assurance purposes;
• Marketing communications: To send you information about btbet promotions, bonuses, and platform updates where you have opted in to receive such communications. You may opt out at any time through your account settings or by contacting our support team;
• Platform improvement: To analyse aggregated usage data and identify opportunities to improve the performance, security, and usability of the btbet platform.

btbet does not use your personal data for purposes beyond those listed above without first obtaining your specific, informed consent or as otherwise required by applicable Philippine law.

Under the Philippine Data Privacy Act of 2012, btbet processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil btbet's obligations under the Player Account Agreement, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with btbet's obligations under Philippine law, including PAGCOR licensing conditions, AMLA reporting requirements, and the Data Privacy Act itself;
• Legitimate interests: Processing carried out for btbet's legitimate operational interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing of personal data for marketing communications and optional platform features, carried out only where you have provided your free, specific, informed, and unambiguous consent. You have the right to withdraw this consent at any time without detriment to your account.

btbet shares your personal data only with the following categories of recipients, and only to the extent strictly necessary for the stated purposes:

• KYC and identity verification providers: Licensed third-party providers engaged to verify your identity and age as required by PAGCOR and Philippine law. These providers operate under strict data processing agreements;
• Payment processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers engaged to process your financial transactions. Data shared is limited to what is strictly required to complete each transaction;
• Game content providers: Third-party providers of live casino, slot, fishing, and bingo content accessible through the btbet platform. These providers may receive pseudonymised player session data to support game delivery and integrity monitoring;
• Fraud prevention and security services: Specialist third-party providers engaged to detect, prevent, and investigate fraudulent activity on the platform;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Philippine National Police, or other government authorities, where btbet is required by law or court order to disclose your data;
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by btbet, subject to confidentiality obligations;
• Business successors: In the event of a merger, acquisition, or transfer of all or part of btbet's business, your personal data may be transferred to the acquiring entity, subject to the same level of data protection as provided under this Policy.

All third parties with whom btbet shares personal data are required to implement appropriate technical and organisational security measures to protect your data, and to process it only for the purposes for which it was shared.

btbet uses cookies and similar tracking technologies (including local storage objects and session identifiers) to operate the platform, improve user experience, and gather analytical data. The categories of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential to the functioning of the btbet platform — they enable you to log in, maintain your session, and use core platform features. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: These cookies remember your preferences and settings (such as your preferred language and display settings) to personalise your experience on return visits.
• Analytical cookies: These cookies allow btbet to measure and analyse how players interact with the platform, including which pages are visited most frequently and where users encounter difficulties. This data is used exclusively to improve the platform. Analytical data is processed in aggregated, pseudonymised form.
• Security cookies: These cookies support btbet's fraud detection and account security systems, helping to identify unusual login patterns or potentially fraudulent activity associated with your account.

btbet does not use advertising or third-party tracking cookies that profile you for the purposes of targeted advertising or share your behavioural data with external advertising networks.

You can manage your cookie preferences through your browser settings or through your btbet account preferences panel. Please note that disabling certain categories of cookies may affect the performance and availability of some platform features.

btbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a period of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AMLA record-keeping requirements;
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations;
• KYC documents: Identity verification documents are retained for five (5) years following account closure or the conclusion of any related investigation, whichever is later;
• Support communications: Customer support records are retained for two (2) years from the date of the interaction, unless relevant to an ongoing dispute or investigation;
• Marketing data: Where you have opted in to receive marketing communications, your contact details and marketing preferences are retained until you opt out or request deletion, after which they are removed from our active marketing systems within thirty (30) days.

Upon the expiry of the applicable retention period, btbet will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures. In cases where immediate deletion is not technically feasible, btbet will ensure the data is securely isolated from further processing until deletion can be completed.

btbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and btbet servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest, including payment credentials and KYC documents, is encrypted using AES-256 or equivalent standards;
• Access controls: Access to personal data is restricted on a strict need-to-know basis. btbet staff who require access to personal data as part of their role are subject to confidentiality obligations and receive regular data protection training;
• Authentication: The btbet platform employs multi-factor authentication (MFA) capabilities and one-time password (OTP) verification via your registered Philippine mobile number to protect your account against unauthorised access;
• Security monitoring: btbet's security infrastructure includes continuous monitoring for suspicious activity, intrusion detection systems, and regular vulnerability assessments conducted by qualified information security professionals;
• Incident response: btbet maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, btbet will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines prescribed by the Data Privacy Act and NPC Circular No. 16-03.

While btbet takes all reasonable precautions to secure your data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your btbet account credentials and for notifying our support team immediately if you suspect any unauthorised access to your account.

As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by btbet:

• Right to be Informed: The right to be notified of how your personal data is collected, used, retained, and disclosed — as provided by this Policy;
• Right of Access: The right to request a copy of the personal data btbet holds about you, together with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by btbet. You may update certain account details directly through your btbet account dashboard;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to btbet's legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time by updating your communication preferences in your account settings or contacting our support team;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that btbet has processed your personal data in a manner inconsistent with the Data Privacy Act of 2012.

To exercise any of the above rights, please contact btbet's Data Privacy Officer through the contact details provided in Section 14 of this Policy. btbet will respond to all verifiable data subject requests within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

btbet does not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent persons below the required age from creating accounts.

If btbet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to suspend the relevant account, delete the personal data in question, and, where required by law or PAGCOR regulation, report the matter to the relevant authorities.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the btbet platform, please contact our support team immediately. We take underage access extremely seriously and will act promptly on any such notification.

btbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the services offered on the platform. We will notify registered players of any material changes to this Policy via the email address associated with their account, or through a prominent notice on the btbet platform, not less than seven (7) days prior to the effective date of such changes.

The date of the most recent revision to this Privacy Policy is indicated at the top of this page. We encourage you to review this Policy periodically to stay informed about how btbet protects your personal data. Your continued use of the btbet platform following the effective date of any updated Policy constitutes your acknowledgment of the revised terms.

Where any change to this Policy requires your active consent under the Data Privacy Act of 2012 (for example, a material change to the purposes for which we process your data), btbet will seek your explicit consent before the change takes effect with respect to your personal data.

btbet has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the btbet platform — the fastest channel for urgent matters
• Email (Data Privacy): [email protected] — mark your message for the attention of the Data Privacy Officer

btbet aims to respond to all written data privacy enquiries within fifteen (15) business days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official complaint channels.

For regulatory or compliance matters, please direct correspondence to the same contact channels, clearly marked for the attention of the Compliance and Data Privacy Department.